WELCOME TO NADEAN DESIGNS,
As of 8/17/2020 – We are no longer accepting returns and exchanges. This is due to health and sanitary reasons during these unusual times. We understand all these changes may be an inconvenience and are truly very sorry.
Sales do not include custom orders ( any change to the existing listing renders an item a "custom order")
We ship within 10 days of receipt of the order on most items. If we cannot ship within that time frame we will notify you as soon as we become aware.
If you need your item rushed to you, please contact us and be prepared to pay an internal rush fee during the busy seasons and a higher shipping carrier charge for faster delivery. Please contact us for any questions and or for our internal lead time.
We are not responsible for shipping delays once the item leaves Nadean Designs. If you value your purchase consider purchasing insurance or an upgraded shipping method that comes with some insurance such as USPS Priority or USPS Priority Express.
IMPORTANT: CUSTOM AND DUTY FEES
The buyer will be responsible for paying any additional customs, duties, taxes, or fees that may be imposed by your government for items that are imported into your country. Such fees will vary by country.
We do not ship any items that are purchased as "Gifts" in order to avoid customs fees for the buyer as this would be illegal.
PayPal, credit cards, money orders, Venmo, and Etsy gift cards are accepted
We do NOT accept cancellations.
💙💜💕As of 8/17/2020 – We are no longer accepting returns and exchanges. This is due to health and sanitary reason during these unusual times. We understand all these changes may be an inconvenience and are truly very sorry. 💙💜💕
RESERVE LISTINGS and CUSTOM ORDER listings are active for 72 hours and then are no longer reserved and or are deactivated unless prior arrangements are made with us. We will not reserve an item for more than 72 hours.
DOMESTIC SHIPPING INSIDE THE USA
Please ensure you have the correct name and address listed on your order. Nadean Designs ships to the address on your order and changes cannot be made once the order is placed.
Shipping fees are non-refundable. Nadean Designs ships your item(s) within 10 days of receipt of your order. If the item will not ship within 10 days of receipt of the order, we will contact you.
If you need your item rushed please contact us for assistance in upgrading your shipping. Please be prepared to provide us with the date the item needs to arrive. During busy holidays we require a $30 internal rush fee in addition to the upgraded shipping fee.
Nadean Designs is not responsible for delays occurring through the shipping couriers.
We recommend purchasing insurance on items.
NADEAN DESIGNS is not responsible for any loss or delay by the postal service. Please consider purchasing INSURANCE.
All orders over $1000.00 include promotional shipping and insurance to the USA.
Should you require insurance please contact us before purchasing if possible so we can help set up the insurance transaction.
❤ We do not refund shipping costs ❤
💜❤💗BUYER IS RESPONSIBLE FOR ALL CUSTOMS FEES, DUTIES, VAT's, and TARIFFS CHARGED by the Customs agency, government, and/or postal service in the recipient's country.
We do NOT offer refunds on return to sender items.
We are not responsible for delays ( from the shipping couriers) after your item(s) have left the Nadean Designs Studio.
International shipping choices:
*FEDEX EXPRESS: quick and has valid tracking (~$100USD)
*USPS PRIORITY INTERNATIONAL: no valid tracking available, could take 2 weeks- 5 months to arrive (~$45 USD)
But please contact me if you have any problems with your order.
💗As of 8/17/2020 – We are no longer accepting returns and exchanges. This is due to health and sanitary reasons during these unusual times. We understand all these changes may be an inconvenience and are truly very sorry. 💗
If your item is damaged, send a photograph and request a return authorization within 3 days of receiving your item. We will do our best to replace your item or offer you a refund if we cannot provide a replacement.
After you have contacted us about a return, we highly recommend selecting a shipping method with insurance and tracking. We are unable to make repairs or issue refunds unless we receive the item back in its original packaging within 2 weeks of purchase. Nadean Designs does not pay shipping costs in either direction (out to you from our Studio or back to us on returned items). For your security, please return it with an insured courier.
💗PLEASE READ IMPORTANT NOTE ABOUT SIZING!!
You are responsible to communicate to us your correct size. We are available for assistance in the process.
The standard size that we list for most bracelets is best suited for an average small to medium wrist size - (for most women this is an actual wrist measurement of 6- 6 1/4").
If you have any questions or concerns please contact us with your snug wrist measurement and or ring size by Etsy convo and state your concern prior to or right after purchasing.
For rings, we can send you a plastic ring sizer for a small fee. Remember that often your dominant hand has different ring sizes for the same fingers compared to your non-dominant hand.
We DO NOT REFUND SHIPPING AND INSURANCE:
This means that 💙 If you received promotional free shipping and or insurance, once the item is returned, shipping and or insurance will be deducted from your refund amount even if it was not reflected in a shipping payment in the listing. These are charges incurred by a third party courier such as USPS, UPS, Fed Ex.
We suggest you return your item with tracking and insurance. We are unable to issue a refund unless we receive the item back in its original packaging within 2 weeks of purchase.
❤We cannot do not shipping costs in either direction ( out to you from our Studio or back to us on returned items). For your security, please return with an insured courier.
💙💚💗 NO refunds on CUSTOM ORDERS, Rings made to size or stone choice, Layaway items, or ITEMS PURCHASED ON SALE, or Return to Sender Items.
💙💚💗We do not refund for items misplaced or lost by the US Post office or private couriers. If you have purchased insurance I may be able to help you file a claim. We do not refund for items that are not picked up due to unpaid customs fees.
CONTACT Nadean Designs using this link https://etsy.me/3lZJqPc
GENERAL MAINTENANCE, WARRANTY, AND CARE INSTRUCTIONS
Follow these guidelines and feel free to reach out if you have questions. Keep in mind these recommendations are for all jewelry, not just Nadean Designs handmade items
* For best results, avoid bathing, swimming, exercising, sleeping or gardening while wearing your handmade jewelry
* 14k gold and sterling silver items may be cleaned in an ultrasonic cleaner and/or polished with a polishing cloth
* 14k gold FILLED is a precious metal and can be cleaned with jewelry cleaner or in an ultrasonic cleaner - for best results avoid using polishing cloths with gold filled items
* Stretch bracelets: ROLL ON AND OFF and avoid pulling or tugging to remove
* BRACELETS- are high wear and require regular maintenance. We recommend restringing ALL bracelets every 6 months even if they appear to be intact and wearing well.
CARING FOR ETHIOPIAN WELO OPALS
Ethiopian Opals are beautiful and delicate hydrophane porous opal gemstones. These newly mined precious gemstones require a little extra loving care. To keep their beauty and opalescent color play we recommend:
* Avoid wearing for long periods of time next to the skin, showering, sweating, exercising, or swimming
* Opals may change color or crack if exposed to oils, lotions, perfume, make-up, tanning sprays, beachside environment, water, skin and/or heat
* After each wear gently clean your opals thoroughly with a microfiber cloth.
💗A NOTE ABOUT METALS:
We love MIXED METAL pieces!
If you do not want your metal to change color (a natural process for silver- oxidation- unless rhodium plated- and even then over time the rhodium plating may wear off), then I highly recommend either 14kg filled or solid gold.
VERMEIL is defined differently in the industry.
Here is how we define it:
14-24 karat gold overlay onto sterling silver over 2.5 microns in thickness. True vermeil is reflected always in pricing. It is an expensive process that only a few artisan vendors still offer on their precious metal findings. Older vermeil findings say 15 years or older are almost always true vermeil. I have some of these amazing vermeil beads in my collection in the studio so just ask should you be interested in using them.
GOLD PLATE - is gold plated onto a base metal (the content of gold or plating thickness unknown unless specified. the type of base metal is often not specified as well).
If you do not want any chance of the gold changing color or wearing off over time this is not a recommended choice, however, we do carry a few "GOLD PLATED" items in our collections.
14kg FILLED OR 14/20 GOLD FILLED is a great alternative to solid 14kg at less than 1/2 the cost- and does not wear off like much of the gold plate. GOLD FILLED IS ALWAYS MORE EXPENSIVE THAN GOLD PLATING AND A HIGHER QUALITY CHOICE.
Gold FILLED products can be refined and so the gold itself has much more intrinsic value than gold plated brass or base metal.
We frequently use 14 karat gold-filled, vermeil, and sterling silver .925 metals as well as Argentium silver.
We will always let you know the listing description if the metal is base and plated.
We love SOLID rose GOLD or yellow gold either in 14, 18, 22, or 24karat. These high karat golds are a great investment when you want your item to last a lifetime and/or pass on to your children. Always expect a significant upgrade charge when using solid gold.
CARE FOR Gold & Silver
Most gold jewelry can be cleaned in a warm soap (non-film leaving dish soap-not antibacterial) and water solution using a soft brush. To dissolve grease or grime, you may use a non-abrasive, jewelry cleaner. Rinse the pieces thoroughly in warm water after cleaning. make sure to thoroughly dry and buff the jewelry with a soft cloth. There are also gold polishing cloths available.
Sterling Silver naturally tarnishes. when exposed to salt air tarnishing happens much more quickly. In order to maintain the shiny white appearance, using either a non- abrasive silver polishing cloth or a liquid silver cleaner can be used. When using any products to clean your jewelry make sure to rinse thoroughly with warm water.
💗💗💗When cleaning your metals use extra care to not have the gemstones come in contact with any of the cleaners especially the porous gemstones: pearl, opal, emerald, turquoise, amber, coral, and onyx.**
We love custom orders when both parties are invested in the work and or we are given free design reign without a budget:)
Custom work can be very rewarding but is often quite demanding of our energy and time as well as yours.
Due to higher order volume, we changed our policy as of May 2016:
Custom orders will require a non-refundable deposit applied towards the purchase price of the finished work. We can also work by the hour for an hourly design fee.
Please be prepared to COMMUNICATE YOUR INTENDED BUDGET for custom work at the time of your custom order request.
A custom order agreement may need to be reviewed and signed by both parties to initiate work.
Thank you for understanding. No refunds or exchanges
As of 8/17/2020, due to health and sanitary reasons during these unusual times Nadean Design’s has decided to no longer accept returns and exchanges. We understand all these changes may be an inconvenience and are truly deeply sorry.
You can buy expedited shipping in our shipping section or contact Nadean Designs at https://etsy.me/3lZJqPc for assistance. If upgraded shipping is purchased please contact us to confirm we can ship your item quickly. During the Holidays and/or busy times Nadean Designs may charge an internal order rush fee of $30.00.
Length changes are easily made to most items. Please contact us so we can set up a custom listing for you if you are lengthening the item for an upgrade charge in labor and materials.
14 karat gold and higher karat gold are really the only items safe for swimming and showering daily.
14 karat gold-filled, vermeil, sterling silver, and rose gold-filled will usually all oxidize and change color over time.
Gold plated items will change color the fastest.
Ethiopian opals are porous and they will absorb body oils, lotions, makeup, and tanning sprays. Keep dry and away from these materials. Do not swim, garden, workout, or shower in your opals
Do not use any ultrasound, polishing cloths, or vibration type cleaners on opals.
For opals, it is best to gently clean with a microfiber cloth (glass lens cleaner).
14k, gold-filled, and sterling items without gemstones, polishing cloths, and ultrasonic cleaners are safe.
The buyer is responsible for purchasing their own insurance on all orders. However, if you have questions, please contact us. We can easily help with your insurance purchase.
If the item was damaged upon arrival, please send a photo. Our team will work to replace your item as quickly as possible, including all shipping costs. Customers must contact us within 7 days of receiving the item.